RETURNS & REFUNDS
A return and refund may be granted in the following cases:
• The customer received an incorrect item due to our mistake.
• The customer received a defective item (each case is reviewed individually).
• The customer received an item in a different color due to our mistake.
EXCHANGES
An exchange may be arranged in the following cases:
• The customer ordered the wrong size. In this case, all exchange-related costs, including shipping fees, taxes, and any applicable charges, are the responsibility of the customer.
• The customer received an item in the wrong size or color due to our mistake. In this case, BERLOUS COLLECTION will cover all exchange-related costs, including shipping fees and taxes.
• To request a return or exchange, the customer must contact us via email at berlous.store@gmail.com within 7 days of receiving the order and provide photographic evidence of the issue.
• The item must be returned to us in its original condition, unworn, unwashed, and with all original tags attached.
• Once the returned item has been received and inspected, we will send a replacement item in the correct size or color.