RETURNS
Return and refund of a product is possible if:
- A customer received the wrong item by our mistake.
- A customer received an item with a defect (each case is considered individually).
- A customer received an item of another color by our mistake.
A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within seven days after receiving a product.
If BERLOUS_COLLECTION agree that an item is faulty/wrong, we will offer a refund of this product.
After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. BERLOUS_COLLECTION pay all costs (shipping, taxes).
Return is impossible if:
- A customer has already used a product.
- It involves a swimsuit/bodysuit.... (For hygiene reasons, a customer can't return a swimsuit/bodysuit...)
* If it has an inappropriate fit size, BERLOUS_COLLECTION can fix that due to terms of exchange
NOTE: If a customer ordered two and more products, we offer a refund of a faulty/wrong item ONLY.
EXCHANGE
Exchange of a product is possible if:
- A customer received an item in the wrong size by the mistake of a customer. In this case, a customer pays all costs (shipping, taxes).
- A customer has received an item in the wrong size or color by our mistake. In this case, BERLOUS_COLLECTION pays all costs (shipping, taxes).
- A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product and send it back to us.
- As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.
Exchange of a product is impossible if:
- A customer received a correct order and then changed his/her mind.
- A customer has already used a product.