ORDERS & PAYMENT
All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old.
These terms and conditions apply to all orders placed on this website and any orders subject to our T&Cs. By placing an order with BERLOUS_COLLECTION you will be deemed to have read, understood and agreed to these terms and conditions.
- Our sizes do not correspond to clothing sizes, so be guided by our size charts.
- Measurements need to be done on a naked body.
- All our products made to your order, so production time takes 5-7 days.
A customer needs to inform us about cancellation within 24 hours after an order is made! All our products are handmade specifically for the customer’s order, and we put the effort in order for a customer to receive it as soon as possible. Once we’ve started working on the item which was ordered, we won’t be able to cancel it.
Refund is made -10% from the order cost, due to the bank commissions.
The customer can make changes to his order within 24 hours, after the payment. The customer must write to us by mail or messenger about this, indicating the number of his order.
All commissions are paid by the buyer. The berlous_collection company must receive the full value of the check. In the event that a lower amount has been received on the account, we will not be able to send the goods until the buyer pays an additional amount that will correspond to the amount of the invoice
Information about Gift Cards
Any purchased Gift Card is valid during 30 days. Gift Cards are delivered by email and contain instructions to redeem them at checkout.
SHIPPING & DELIVERY
We ship everywhere around the world.
Russia and Republic of Belarus – no shipping.
We want you to have your new product as soon as possible. All our products are handmade and made to your order. Production time takes 5-7 days.
Delivery by UKRPOSHTA company 25 USD. Tailoring takes 5-7 working days from the moment funds are credited to the company's account. The transfer of funds to the account can take up to 5 working days Delivery by UKRPOSHTA company currently takes 3-5 weeks depending on your location.
! Due to the ongoing full-scale war in Ukraine, customs may take more time to process shipments and release them for further delivery.
The customer will be responsible for payment of any such duties and/or taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”
If a customer didn’t pick up a parcel in time, and it was sent back to us, a customer will have to pay additionally for the second shipping, after which we will send it again.
- If a customer didn’t pick up a parcel on time, it was sent back to us and a customer refuses to arrange the repeated shipping (within 2 weeks since we received it back) - the order gets annulled with no refunds.