SHIPPING & DELIVERY
BERLOUS COLLECTION currently ships exclusively within the European Union (EU).
At this time, we do not offer shipping outside the European Union
Delivery
All orders are shipped via CORREOS.
Estimated delivery time is 10-14 business days depending on the destination country and local postal services. Delivery times are estimates only and may vary during holidays, peak seasons, or due to circumstances beyond our control.
Tracking Information
Once your order has been dispatched, you will receive an automated email with your tracking number and shipment details.
Please allow up to 48 hours for the first tracking update to appear in the carrier’s system. During this time, your package may not immediately show as “in transit.”
Delivery Responsibility
Customers are responsible for providing accurate shipping information when placing an order.
BERLOUS COLLECTION is not responsible for delays, lost shipments, or delivery issues resulting from incorrect or incomplete address details, postal service disruptions, or circumstances beyond our reasonable control.
If a parcel is returned due to an incorrect address provided by the customer, any additional shipping costs for resending the order will be the responsibility of the customer.
Payments & Transaction Fees
All payment processing fees, bank charges, currency conversion fees, and transfer commissions are the responsibility of the customer.
BERLOUS COLLECTION must receive the full invoiced amount. If a payment is received with deductions made by banks or payment providers, the order will remain on hold until the outstanding balance has been paid in full.
All prices displayed on the website are listed in EUR (€).